Guest Terms and Conditions
Amore Rentals means Amore s.r.l., a limited liability company incorporated under the laws of Italy and having its registered address at Corso Italia 277/A, Sorrento (NA), 80067, Italy.
Amore Rentals act as property manager on behalf of the owners of the accommodations offered on this website.
The rates offered on our website are highly competitive. All rates are displayed including VAT/sales tax and all other taxes (subject to change of such taxes). The rates are per night per accommodation and subject to validity or expiration. Applicable fees and taxes may be charged by Amore Rentals in the event of a no-show or cancellation. There are no hidden fees when you book with Amore Rentals. All you pay is the rental price, as indicated on the booking form for the accommodation of your choice, and, for some of the accommodations, some local costs. Costs to be paid locally are clearly indicated, and they are confirmed to you in writing, so that when you arrive at your accommodation there are no misunderstandings.
Sometimes cheaper rates are available on our website for a specific stay, however, these rates may carry special restrictions and conditions, for example non-cancellable and non-refundable. Please check the relevant reservation conditions and details thoroughly for any such conditions prior to making your reservation.
The currency converter is for information purposes only and should not be relied upon as accurate and real time.
All special offers and promotions are marked as such. If they are not labelled as such, you cannot derive any rights in the event of obvious errors or mistakes.
2. How to Make a Reservation
Booking with Amore Rentals is easy! Search our accommodations to find the ideal place for your stay. Once you have found a suitable accommodation, choose the dates you are interested in and press the blue button in order to make a booking. In order for us to accept your booking, your party leader must read and accept these conditions. The person who signs or ‘submits’ the booking form does so on behalf of all the members of the party and binds them jointly to these terms and conditions.
3. Method of Payment
As your reservation is confirmed, we will take care of processing your payment. Choose to pay by credit card, or by bank transfer, or by PayPal, as you prefer. Either way your payment will be handled professionally. We will hold your selected accommodation for 3 business days while you arrange payment. Should you wish to pay in any other currency other than EUR, please contact your bank or use the Credit Card facilities. All card transactions are billed in EUR and converted to your local currency by the card issuer at their prevailing rate. We accept Visa, MasterCard, Maestro and American Express.
4. Payment
On the moment of the booking, you will see the payment plan displayed on the booking form. This information will also be available to you at any time after the booking in the guest area, after the login. When you pay the first instalment, you confirm at the same time that you have read and accepted our general terms and conditions. Amore Rentals reserves the right to cancel the booking if the first instalment of the rental has not been received within 3 business days after the booking is made.
The balance payment date will also be displayed in the accommodation booking form. This information will also be available to you at any time after the booking in the guest area, after the login.
5. Cancellation Policy
In the unfortunate situation where you need to cancel your stay, Amore Rentals will provide a refund based on the cancellation policy that is displayed on the booking form. This information will also be available to you at any time after the booking in the guest area, after the login. Guests are strongly advised to consider signing up for a third-party travel insurance.
6. Damage deposit / Damage Protection Insurance
We collect a security/damage deposit. This is to cover accidental damage that may occur in your property during your holiday. Please note that wilful and negligent behaviour is not covered by this charge and should this occur you may be asked to cover the cost of damage locally. If the guest should cause damages that exceed the value of the Damage Protection Insurance, he/she will be liable to pay the difference as soon as the exact value of the damages has been determined and Amore Rentals has informed him/her in writing about the difference.
The security/damage deposit will be returned prior to your departure unless there are accidental damages to the property.
Groups under the age of 25 may be subject to an additional damage deposit.
The guest must ensure that the property is returned in a presentable and tidy state including the washing of dishes, cutlery, and kitchen utensils etc.; emptying of the refrigerator, the freezer, and dust bins; cleaning the barbecue; and removing rubbish/trash. This is required even though the guest has paid a final cleaning, or such a cleaning is already included in the rent. Amore Rentals reserves the right to deduct any additional cleaning costs from the security deposit if the guest should not leave the property in the above-mentioned state.
A generous allowance of water and electricity is included in the rental price; however, you will be charged for abuse of these services (leaving water on/hoses open and running them for long periods of time, leaving doors/windows open when using air conditioning/heating, etc.). Water and electricity readings are taken before and after every stay in every property.
The aforementioned is for standard bookings only. If you are renting a property to hold a function, in addition to the venue fee, we will also require an additional damage deposit.
7. Party Size
At no time must any more persons occupy a property than stated on the booking form, except with prior written agreement. Property owners or their agents reserve the right to refuse admittance if this condition is not observed.
8. Property Standards
We have carefully selected and inspected all the properties that we advertise, and we endeavour to maintain high standards. However, if you have a problem during your holiday, immediately inform the local representative who will then endeavour to put things right. If you fail to do this, we cannot accept responsibility, as we have not had the opportunity to investigate and rectify the problem.
Although we will make every effort to deal with problems promptly, a reasonable amount of time should be allowed for repairs to be completed by outside contractors.
Although Amore Rentals carefully inspects and controls the holiday home before each single arrival, it could occur that a defect, fault, or damage is detected. In such a case Amore Rentals Customer Services should be informed in writing by email to info@amorerentals.com or by phone to: 00390818772921 within 24 hours after arrival.
Please note that we accept no liability for intermittent failure of public supplies or utilities such as water or electricity over which we have no control, nor of sewage systems, plumbing or mechanical equipment in villas, but shall use our best endeavours to arrange prompt repairs where possible.
Inevitably, items break or require maintenance, therefore please be aware that you may encounter maintenance staff and gardeners during your stay. Please also remember that these are people’s homes – please leave the property in a reasonably clean and tidy condition and remove all rubbish at the end of your stay. We reserve the right to charge for extra cleaning and rubbish removal if necessary, and to charge this to your credit or debit card.
9. Check in / Check out
Once your reservation is paid in full, we will send you a booking voucher, along with all the information you need to reach the accommodation or a nearby meeting point. There you will find the accommodation owners or the local manager, who will show you around the place and will hand you the keys.
10. Change and Non-Availability of accommodation
On rare occasions it may be unavoidable to change your chosen villa because of circumstances beyond our or the owners’ control; we will endeavour to inform you of this asap and offer you either alternative accommodation of similar or superior standard, a refund if nothing is suitable or discuss other options. No further claim against the owner or the letting agent for any loss suffered will be considered.
11. Liability
Amore Rentals do not accept liability for any act or neglect on the part of the owners or any other person not within their employ or their control, nor for any accident, damage, loss, injury, or expense, whether to person or property, which the tenants may suffer arising out of, or in any way connected with the letting. The owner and the letting agent also accept no liability for loss of or damage to the tenants’ possessions on the owners’ property, force majeure, or any other unpredictable events that Amore Rentals could not have prevented.
Should a gross defect or fault be detected in an accommodation, Amore Rentals will normally offer the tenant an equivalent accommodation of the same price level. Should the alternative accommodation be of a lower price, the price difference will be refunded. Should it not be possible to find a satisfactory solution due to a lack of available properties or due to the non-acceptance of the alternative accommodation by the tenant, the total rent or a part of the rent will be refunded according to the degree of liability determined by Amore Rentals.
12. Refunds
Refunds are calculated based on the severity of the problem and are given at the discretion of Amore Rentals.
13. Events
You must inform us if you plan to hold an event at your rental property and request permission at the time of booking. A copy of our guidelines and limitations for events are available on request. Failure to follow the guidelines can result in the property owner or their agent cancelling the event. Please note that any complaints from neighbours or legal action resulting from your event is the responsibility of the tenant and not the owner nor Amore Rentals.
14. Accuracy
We endeavour to ensure that all the information on our website is accurate, however occasionally changes and errors occur, and we reserve the right to correct details in such circumstances. We make every effort to make sure that descriptions, photographs of furniture and fittings etc. are accurate, however there may sometimes be changes we are unaware of, and therefore vary from our website copy and photographs. We accept no liability should a description or a photograph be inaccurate. If a particular facility offered in a property is essential to the booking of your holiday, please ensure that we are made aware of this prior to you completing the booking confirmation pages.
15. On Arrival
Immediately upon arrival at your holiday home please familiarize yourself with the layout of the property and identify any potential hazards e.g., unexpected steps, slippery surfaces, pool depths etc.
16. Noise
Some of our properties are in rural locations and as such there maybe farmyard noises in the vicinity. Other properties might be located in residential areas, please remember that sound travels and noise should be kept to reasonable levels especially after 10pm. Roadworks and/or building work in close proximity to our properties may occur without any prior warning, this is understandably beyond our control. We will though endeavour to inform you should we become aware of any such works.
17. Native Wildlife
Most of our properties are in rural locations or surrounded by gardens, it is possible that you might encounter some of the local wildlife i.e., mosquitoes, ants, cockroaches, native rodents – fruit rats etc. Unfortunately, we cannot be held responsible for their presence or control, although we make every effort to eradicate pests.
18. Air Conditioning
We accept no responsibility for the breakdown of Air conditioning units under any circumstances although we will always endeavour to rectify the matter as soon as possible.
19. Pets
Pets are welcome at some of our properties. Please ask.
20. Cleaning
The maid service it is provided for most of the accommodations on the day of arrival and day of departure only. Most houses do have washing machines or, should you wish, additional cleaning & laundry can usually be arranged at an additional charge.
If you are unsatisfied with the cleaning standards, we require immediate written notice upon arrival at the villa. The cleaner will return within 24 hours to rectify and clean any aspect which may have been overlooked.
21. Data Protection
We take your privacy seriously. By submitting any of our forms, we will just reply to you about your enquiry. You are not subscribing to a mailing list, nor will we give out or sell your information to anyone. We hate spam, we’d like you to trust us on this one!
22. Governing Law and Jurisdiction
The validity, construction and performance of this Agreement shall be governed by Italian Law. The Applicants and the Tenants submit to the exclusive jurisdiction of Italian courts.
23. Blue Pencil Test
If any of these terms and conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms and conditions are intended to be effective, then to the extent and within the jurisdiction which that term or condition is illegal, invalid or unenforceable, it shall be severed and deleted from that clause and the remaining terms and conditions shall survive, remain in full force and effect and continue to be binding and enforceable.
24. Validity
The stated terms and conditions are valid for rental agreements made between the tenant and the homeowner through Amore Rentals who acts as an agent/intermediary. The conditions stated on this website are valid, excluding misprints, from January 1st, 2018.